FREQUENTLY SKED QUESTIONS
Answer to all the Frequently Asked Questions
What documents do I need to book a chauffeur service?
You only need your full name, contact number, pickup details and destination. For airport transfers, we may request your flight information to ensure smooth coordination.
What is the minimum age to book a chauffeur?
You must be at least 18 years old to make a booking. Passengers of all ages are welcome, but children requiring car seats must have suitable equipment provided.
Do I need a credit or debit card to secure my booking?
Yes, a valid credit or debit card is required to confirm your reservation. Additional payment options may be available depending on the journey type.
Is fuel included in the service price?
Yes — all fuel, route planning, and travel costs are included in the quoted price. There are no hidden fees unless additional stops or extended waiting times are requested.
Can I change or cancel my reservation?
Yes. Bookings can be amended or cancelled free of charge within our notice period. Please refer to your confirmation email or contact us directly for assistance.
What types of vehicles do you offer?
We provide a premium fleet including saloons, executive vehicles, luxury SUVs, and Jet-Class models suitable for business travel, airport transfers, events, and special occasions.
Is insurance included with the chauffeur service?
Absolutely. All our vehicles and passengers are fully insured during the entire journey, providing complete peace of mind.
Can I request additional services during the journey?
Yes — whether you need extra stops, route adjustments, or bespoke arrangements, simply let your chauffeur know or contact our support team.
Do you track flights for airport pickups?
Yes. We monitor all arrivals in real time to make sure your chauffeur is waiting—even if your flight is early or delayed.
What if my journey takes longer than expected?
Your chauffeur will wait for you. Any extended waiting time or route changes will be transparently discussed and agreed before continuing the journey.